Nathan Petersen

`<>{ SRE, DevOps, Cloud }</>`

CONTACT

EXPERIENCE

Site Reliability Engineer @ IXOPAY

November 2024 – Present // Remote (Lehi, UT)

Grafana
Azure
AKS
Windows Server
Ubuntu Server

› Architected and implemented an observability solution using the Grafana stack (Grafana, Prometheus, Loki, Alloy), resulting in 40% faster incident response times and improved system reliability.
› Designed, deployed, and optimized Azure infrastructure including virtual machine, AKS (Azure Kubernetes Service), and complex networking topologies to support mission-critical API's.
› Engineered high-availability load balancing solutions to support 99.99% uptime for customer-facing services.

Site Reliability Engineer @ GOLDPoint Systems (Subsidiary of DHI Computing)

June 2024 – November 2024 // Provo, UT

C#
PowerShell
Python
New Relic
Octopus Deploy
Azure DevOps
SolarWinds

› Lead incidents to create quick resolutions, and designed long-term fixes for issues. Participated in on-call rotation to resolve production incidents during afterhours.
› Created automated monitoring and alerting solutions to increase system observability. Overhauled alerts to decrease false-positives, and prioritize alerts based on criticality.
› Created an executive dashboard to display overall system health across all customer-facing systems.

DevOps Engineer @ GOLDPoint Systems (Subsidiary of DHI Computing)

June 2022 – June 2024 // Provo, UT

MongoDB
MSSQL
Octopus Deploy
Python
PowerShell
Git
New Relic

› Performed root cause analysis of production errors and resolved technical issues. Designed procedures for system troubleshooting and maintenance.
› Released code in multiple environments, including Production for over 200 microservices.
› Managed 700+ VM's, including over 50 SQL servers and over 30 MongoDB servers.
› Administered over 200 Git repositories in Azure DevOps, with CI/CD pipelines.
› Wrote PowerShell and Python scripts to automate workloads, helping to decrease deployment time by up to 90%, conserve computing resources, and automate routine tasks.
› Automated creation of Application dashboards to display realtime and historical metrics for developers and other stakeholders.

SysOps Operator @ DHI Computing Services

June 2021 - June 2022 // Provo, UT

Proprietary CLI
MSSQL
New Relic
PowerShell
VMWare
AutoHotkey

› Monitored systems to ensure completion of processes and file transmissions. Oversaw ATM processes and after-hours processing utilizing proprietary CLI.
› Received client calls, resolving issues or escalating as needed.
› Followed troubleshooting methodology to investigate incidents and system failures.

Data Analyst @ InfoTrax Systems

December 2020 - May 2021 // Orem, UT

Tableau
MSSQL
Python
R
Excel

› Created interactive Tableau dashboards, increasing data accessibility for internal teams.
› Improved SQL queries and database performance in MSSQL for faster data retrieval, enabling executives to make better-informed decisions more quickly.
› Collaborated with stakeholders to identify key performance indicators (KPIs) and created real-time Tableau reports, enhancing executive reporting capabilities and strategic planning.

PERSONAL

› Languages: English (Native), Ukrainian (Advanced-Low), Russian (Advanced-Low)
› Homelab Enthusiast: Proxmox, Docker, Kubernetes, NAS, FTP, etc.
› Eagle Scout Award: Developed a filing software application in C# for the Provo DUP Museum.
› Ukraine Activist: Produced content on the Russo-Ukrainian war, and organized fundraisers.
› Religious Service: Served 2018-2020 in Ukraine. Studied Ukrainian and Russian languages.

SKILLS

Scripting + Automation

CI/CD
Deploys
PowerShell
Bash
Python

Environments

AWS
Azure
Google Cloud
Docker
Kubernetes
Linux
Windows

Observability

New Relic
Serilog/Seq
Grafana
Prometheus
Loki
Wireshark

Databases

MongoDB
SQL
AWS Aurora
AWS DynamoDB
Azure Cosmos DB

Networking

F5
Cisco
VLANs
Subnetting
OSPF
STP

Security

Firewall
pfSense
Snort
Metasploit
OpenVAS
IAM

Embedded Systems

Arduino
I2C
SPI
MQTT

Backend Development

Python
C/C++
Java
C#
Node.js

Web Development

JS
HTML
CSS
Vue
ASP.NET

CERTIFICATES

EDUCATION

Brigham Young University

Jan 2021 - April 2025 // Provo, UT

Bachelor's in Information Technology

Minors: Computer Science, Russian

Topics: Software Development, Web IT, InfoSec, Networking, Databases, Embedded Systems, Digital Communications, and more.

Capstone Project: Utilized Computer Vision, AI, and traditional programming to automate workflow for Elektrik App, Inc.